Support
Customer support
Support, monitoring and continuous improvement for production systems. We can define SLA and comms channels per need.
Support channels
Email
support@rearlabai.com (support requests and general inquiries)
Priority line
Fast response for critical incidents (with SLA)
Tracking
Ticket tracking (Jira/Linear, etc.)
Process
Triage
Assess impact and priority.
Response
Root-cause analysis with traces, logs and metrics.
Permanent fix
Fix + postmortem + preventative actions.
SLA (optional)
Response times, working hours and severity levels are defined per project.